FREQUENTLY ASKED QUESTIONS

 

Do you repair all vehicles?

Yes. We repair all makes and models.

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Am I obligated to use the shop my insurance recommends?
You are not obligated to use any particular shop to obtain repairs. You choose the shop and you authorize the repairs.

 

Is the insurance company’s appraisal final?
You do not have to accept the insurance company’s appraisal of the damage. See the “Appraisal Clause” in your policy to resolve differences.

 

What are my responsibilities before I can pick up my vehicle?
You are responsible for the cost of repairs. Financial arrangements must be made before the vehicle can be released.

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How long will it take to repair my vehicle?
We pride ourselves on efficiency and on-time delivery. However, the exact repair time on your vehicle depends on some things outside of our control. For example, Parts availability and the responsiveness of your insurance company can affect the time it takes to complete a repair. When we prepare your estimate, we will let you know based upon our years of experience how long it will take to repair your vehicle and then we will keep in touch with you if there is a change in our original time estimate. 

 

Do you use after market parts?
Yes. We prefer to use original equipment manufacturer (OEM) parts for all repairs and we do everything within our power to maximize the use of OEM parts. Your insurance company might only pay for aftermarket, rebuilt, recycled, or reconditioned parts. If you have questions, do not hesitate to discuss it with our manager.